Robbie Acres, an NFT collector, has sued OpenSea, the NFT marketplace, for locking his account after a scam.
Acres is frustrated with how OpenSea dealt with the matter after the NFT marketplace did not reply to his complaint. Prior to this, Acres claims he lost his assets following a phishing scam. According to the NFT collector’s lawyer, this was not the only case. A number of OpenSea users experience similar issues and OpenSea reportedly ignored them.
According to Acres, as soon as he noticed that his NFTs were stolen via a phishing scam, he reported the issue to OpenSea. After 48 hours, the marketplace responded, however, by then, the thief already sold Acres’ NFTs at a lower price.
He declared that OpenSea then closed his account for over three months. Now, the collector seeks justice for OpenSea withholding his virtual assets although he repeatedly requested access to them. Acres also states that OpenSea had him verify himself with a statement prior to unblocking him.
His claims are that the NFT marketplace caused him significant losses and wants OpenSea to compensate for them. Enrico Schaefer, his lawyer, declared that he represented other clients who experience similar issues with the marketplace. The lawyer also stated that in some cases, OpenSea compensates its customers but other users are ignored.
According to OpenSea, the alleged theft happened outside of the marketplace. When the platform was notified, the thief already sold the assets. OpenSea then disabled the stolen items and the account after the user notified the company.